Frequently Asked Questions

What impact will it have on our power bill by switching to energy efficient windows?

Beginning in 1992, with help from ENERGY STAR®, American businesses and families saved $297 billion on utility bills and prevented more than 2.1 billion metric tons of greenhouse gas emissions by 2013. Every Pella® Product meets or exceeds ENERGY STAR certification in all 50 states and most of Canada. How does this impact you? Not only might your notice a decrease to your heating and cooling bill, you’ll also help protect the environment.

How much will my replacement door or replacement windows project cost?

Our windows and doors are each specifically designed and custom-built for your home, meaning no two projects are the same. Our wide range of products make it difficult to discuss pricing without first bearing in mind your needs and the project results you envision. Due to this nature, we find it useful to send out a Pella sales representative who will provide you with a quoted project price once they have seen the project site itself. To accelerate the quoting process, your Pella® sales representative is equipped with a computer and a portable printer so that they’ll have all the quote information you’ll need—as soon as the sales representative has had a chance to consider the requirements of the project and aligns them with your vision.
 
In addition to offering a large range of first-rate products to pick from, we also have a generous offering of payment and finance options. Pella is uniquely-suited to offer you great window and door products at affordable prices, offering you a chance to make the renovations you want to while building great value into your Charlotte area home all the while.


What should I use to clean my glass windows?

We advise that you should use a prepackaged vinegar-based cleaning mix or use an ammonia free glass cleaner such as Windex or Sparkle. You can also make your own with one part vinegar to ten parts water. Apply the mix to a soft, clean microfiber cloth or paper towel. We do not recommend glass cleaners that are ammonia- or alcohol-based because they could produce streaks or create a film that attracts moisture and dust.

Do Pella® employees actually install your replacement windows and doors?

Pella uses dependable installers who are certified to install Pella products. They must complete a carefully crafted set of training courses so that your windows and doors are properly installed and meet Pella’s strict warranty criteria. We find the best Charlotte-local people and recruit them to install our projects. Before we hire anyone, Pella requires them to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

What's different about buying replacement windows and doors from local Pella® showrooms versus buying from retailers like Lowe’s?

Pella provides services and support that “big box” stores can’t match. Our specialty is selling, installing, and servicing Pella Windows & Doors. Working with a dedicated Pella sales team, project manager, local service technicians, and quality installers means that you will have the strength of our whole team. We frequently use the term “single source accountability”, meaning that there’s no one to chase down regarding a product, installation, or warranty issue. You can easily contact your sales representative or our main office if you have any concerns and we will get to work resolving the issue.

Why is Pella® the right choice for my home?

There are several important reasons why Charlotte homeowners pick Pella for their replacement window and door needs. Pella was founded in 1925 and has remained privately-held the entire time. All of our high quality windows and doors are made with high standards and serviced by Pella’s qualified Direct Sales Network. Unlike most other window and door companies who sell exclusively through retailers, Pella has dedicated replacement window and doors design centers the U.S. and Canada. This unique way of conducting business gives Pella clients in Charlotte a warm, personal experience with the help of a local to Charlotte, Pella-certified team. Whether you are considering the beauty of wood, the strength of fiberglass, or the low maintenance of vinyl—Pella has a superior quality, energy efficient and durable solution.

How long does a typical window consultation appointment take?

At Pella Windows & Doors of Charlotte, we know that buying replacement windows and doors is an important commitment. This is why it is a priority to ensure that every question you have about Pella’s products, materials and engineering are answered.  In order to accomplish this, we ask that you allow up to 2 hours for your consultation appointment.

What should I expect during the in-home consultation?

Pella Charlotte’s in-home consultation is a very important step to ensure client satisfaction and the most appropriate window or door products are picked for your Charlotte home and budget. As such, it is best that this visit is booked when all decision-makers (typically both homeowners) are able to participate. Our goal is to provide you the best replacement windows and doors possible.

We recommend that you reserve up to two hours for this visit. Our professional consultant will address a variety of common questions including:

· What materials (vinyl, wood or fiberglass) are best for your Charlotte home?

· What window or door functional features would you like to have?

· What level of energy efficiency will be best for your home?

· Which colors do you want?

· Other questions you may have

Accurately quoting your replacement windows or front entry door project(s) depends upon the information we receive during the in-home consultation.