FAQ

No two replacement projects are alike. In order to figure out the cost of your window or door replacement project, we will need to completely understand your wants and needs. Arrange a no-obligation, in-home consultation and we’ll be able to provide you with a free quote at your consultation. A Pella® design specialist will work with you to comprehend your idea, choose high-quality products and take measurements for your replacements.

In addition to offering high-quality products in multiple styles, we also offer payment and finance options to help make your replacement project affordable.

It’s our priority to make sure we answer each of your questions about windows and doors from Pella of Charlotte. We’ll review all the features and possibilities available to you, including material choices and energy-efficient options. To be certain we can cover it all, we recommend you schedule about two hours for your consultation session.

Your in-home consultation is crucial to ensuring your satisfaction with your window and door replacement. It will help you pick the ideal windows or doors for your Charlotte-area home and your budget. It’s best to set up your complimentary, in-home consultation when every one of the decision-makers are able to join. Our Pella® expert designer will address a number of standard questions like:

  • Which materials (vinyl, wood or fiberglass) are right for your Charlotte-area home?
  • Which functional features would you like for your windows or doors?
  • What level of energy efficiency is best for your home?
  • Which colors do you desire?

Precisely quoting your replacement windows or entry door project depends upon the information we receive during the in-home consultation. You can learn more about in-home consultations here.

Installations of replacement windows and doors from Pella of Charlotte are led by a Pella® Expert InstallerSM. Under his or her supervision, Pella-certified installers will get your windows or doors installed. They must complete an extensive set of training courses to ensure your windows and doors are properly installed and adhere to Pella’s warranty criteria. You can find out more about your simple, no-guess installation day here.

Before they can be employed, Pella requires installers to pass a drug test and background check. Our installers are fully protected by liability and workers compensation insurance. Beyond Pella product warranties, your installation is also covered for 10 years under the installation limited warranty and service agreement.

Pella® products meet or exceed ENERGY STAR®-certification in all 50 states and the majority of Canada. How will this impact you? Not only could you realize a drop in your heating and cooling costs, but you will help protect the environment.

The benefit of Pella® vinyl windows is that you won’t have to paint them. They are available in a variety of colors, so you’ll find a color that goes with your home. We do not endorse painting your vinyl products; this will nullify your warranty.

Pella of Charlotte gives you services and support that big-box stores simply don’t have. Our expert staff has skill in selling, installing and servicing Pella® windows and doors. You’ll have a devoted Pella sales team, consisting of a project manager, local service technicians and quality installers. We typically use the term “single-source accountability.” Simply get ahold of our office, your sales representative or your project manager with any questions or concerns you have, and we will get to work answering them.

There are a number of reasons why Charlotte-area people go with Pella of Charlotte for their replacement window and door needs. Our success is built on customer satisfaction, not stock prices. All of our high-quality windows and doors are crafted with care and serviced by Pella’s top-of-the-line Direct Sales Network. Unlike other companies who sell specifically through third-party channels, Pella of Charlotte has a dedicated window and entry door showroom. This distinctive way of doing business gives you a highly personal experience with the assistance of a local Pella®-certified team. Whether you are in the market for the beauty of wood, the strength of fiberglass or the low maintenance of vinyl—Pella of Charlotte has a top-notch, energy-efficient and sturdy solution.

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